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Buying Wine: frequently asked questions

We try to anticipate your questions and concerns before you have time to ask them. Below is a list of queries we receive regularly, and so we're compiled a quick reference list to help provide you with information before you even realize you need it. 

How are my wines shipped?

We use two shipping carriers, depending on the time of year and volume of wine we're shipping:

ATS Healthcare is our carrier of choice, providing us with climate controlled shipping; this is important for times when temperatures can be extreme. ATS is a Canadian company based in Ontario with offices in Kelowna BC. Canada Post is our other shipper. They provide convenient outlets for pick up nationwide, in case you're not home or at the office to receive your parcel. (fun fact: Canada Post has the largest warehouse in Canada)

When are my wines shipped - and when can I expect them to arrive?

Wines are shipped several times each week; our goal is to fill orders within two business days. Transportation and delivery times can range from 2 to 10 days, depending on the destination and weather conditions. Delays can occur during inclement weather, at which point the courier will notify us and we'll pass the information along to you.                                           

Am I able to pick up my order at the winery?

Absolutely. When you place your order, there's an option to pick up at TIME Winery which includes McWatters Collection and Evolve Cellars. 

Can I purchase from all of your wine brands at once?

Indeed you can. Mix and match from TIME Winery, McWatters Collection, and Evolve Cellars. 

Is there a minimum order to ship wine?

There is not, however it is in your benefit to make up a case of 12 as the shipping will cost the same as shipping one bottle. 

Do you ship to PO Boxes?

No, we cannot ship to a PO Box. Please ensure your shipping address is to a civic address, preferably where someone is available to sign for the wine. We use plain cardboard packaging, so shipments to the office or your place of work won't cause wine envy (unless you unpack it in front of your colleagues).

Is your website secure for providing my credit card details?

Yes. We use DigiCert for our SSL, and never see your credit card number. All transactions are processed through a secure payment gateway that interacts directly with our merchant account. (that's technical speak for financial services providers talking to financial institutions)

The online order process isn't working for me. Can I get in touch with someone directly?

Absolutely. Email us, or give us a call at 236-422-2556 (Monday through Friday). We'll do our best to resolve whatever issue you've encountered.

 

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